Registration and Test Procedure

Refer your patients to DLS

Many Physicians and Health Care Providers have patients with special needs:
1.  No health insurance
2.  High deductibles
3.  "Wellness" provision not included in their health coverage

Consider the many advantages of referring your patients to DirectLabs for their blood test needs.  Whether it is for confidentiality or cost-related, testing through DirectLabs gives discounts up to 70% off the published "Patient Price" list.  You just need to be a credentialed and established professional in the health and wellness community. Our HCPs have various experience and backgrounds which include:

Medical doctors
Chiropractors
ND's
Acupuncturists
Dieticians and nutritionists
DOs
Nurses
Sports Medicine
Naturopaths and holistic practitioners

Establishing an account and ordering tests through DLS

• Fax the completed HealthCare Provider Registration form to our toll-free fax 1-800-728-9048 or submit online.
  
  
• You will receive a HCP account code to be used when placing all orders for your patients.  You may also setup a username and password to order online.
  
  
• You may order by telephone (800-908-0000) or by fax (800-728-9048) or online.
  
  
• You will receive a "master" Order Form for use in ordering tests via fax. You will also receive a HIPAA release to be signed by each patient.
  
  
• ALL INQUIRIES REGARDING TESTS PERFORMED, PROCEDURES OR BILLING MUST BE ADDRESSED WITH DLS ONLY. You must call DLS, not the lab's Patient Service Center (PSC), to change or add to an order.
  
  
• As soon as an order is received, DLS will generate the necessary laboratory requisition form and email to your patient (or you if the patient does not have email access). It contains fasting instructions and the PSC address for the blood draw.  If a kit is necessary, we mail the kit to your patient which is usually received within 2-4 days.
  
  
• The patient should have our toll free number (800-908-0000) with them when going to the PSC, and call if they encounter any problems.
  
  
• DLS receives the blood test results within 24-48 hours and securely emails the results to the patient.  An additional copy can be sent to a third party or Healthcare provider, with a signed HIPAA release form.  When you setup your account, you may choose if you want to receive the results only, or sent to both of you.
  
  
• As required by law, our medical director will review the results and contact patient if there are any critical values that need immediate attention.
  
  
• Special tests (hormone panels, amino acids, etc.) usually take additional time for analysis. You can contact DLS for an estimation of the time required to process these tests.
  
  
• Pricing
  You may simply refer your patients to DirectLabs and they receive the website price.  However, when you setup an account with your credit card or checking account on file, and you place the order, you receive an additional discount. To view test prices, go to Order Online BEFORE LOGGING IN and scroll through the tests to see our website (patient) prices.  AFTER logging in with your account code, username and password, it will show the Healthcare Provider prices.
  
  
• Results
  To view your patients results, click here and log in.
  
  
• Contact information
  HCP Contact:  Stephanie Ballard (ext 303) email: SBallard@directlabs.com
  Place an order: Stephanie (ext 303) SBallard@directlabs.com
  Results:  Blair (ext 312) Blair@directlabs.com or Wendy ext. 325 Wendy@DirectLabs.com
  Manager: Leigh (ext 306) Leigh@directlabs.com
  
  
  
• Testing Procedures
  Orders received by DLS before 2:00 pm cst, will be processed that day. We use the patient's zip code to determine the nearest draw site. An email is sent to your patient with the necessary requisition form to take to the lab's Patient Service Center, as well as the location choices.  A HIPAA release is included in the package. Fasting instructions are also included.  Results are emailed to the patient (usually within 24-48 hours after blood draw) and a copy is sent to you also (with a signed HIPAA).  You may view your patient's results online by logging in with your secure password, click here.
  
   

  Important! Your must first register with Direct Labs (DLS) for your patient and they receive the necessary requisition prior to visiting a Patient Service Center (PSC). The PSC will not draw their blood without the DLS paperwork.