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Frequently Asked Questions

I feel healthy, why should I get tested?

Do I need to see my doctor to get tested?

Do I need an appointment?

Should I fast before the blood draw?

When will I receive the results?

May I view the results online?

Are the results confidential?

Will I be able to understand the results?

How reliable are the results?

Will my Doctor receive a copy of the results?

What if I receive an abnormal result?

Who can I contact if I have questions about the results?

Is this covered by insurance?

Does Medicare cover this?

What is a patient service center?

Is there a location near me?

What is the testing procedure?

May I order online?

FAQMay I cancel my order?

I feel healthy, why should I get tested?

A serious medical condition such as heart disease, prostate cancer, or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can indicate what is happening to assist you in reversal of potential problem areas, and establish a baseline of your normal ranges for which future tests can be monitored.

Do I need to see my Doctor to get tested?

Consumers are realizing that they need to take control of their own health, and direct-to-consumer testing programs allow greater participation in one's own healthcare. Physicians refer to DLS for this reason, and because we refer to the same labs that physicians and hospitals use, which are CLIA-certified and regulated by the appropriate governmental agencies.
Do I need an appointment?
An appointment is usually not required at most Patient Service Centers. The requisition form we send to you will indicate if it is necessary. But remember, fasting is recommended for many tests.
Should I fast before taking the test?
It depends on the test you are taking.  It is recommended that you avoid food and liquids for a minimum of 8 hours when testing for Glucose, Cholesterol, and Triglycerides. Water or black coffee are permitted during your fast.
When will I receive the results?
You can expect to receive the results by e-mail within 28-48 hours after your blood is drawn for serum tests.  Results from the specialty labs on hair, saliva, urine, and stool may take a week or longer.  If you would like us to mail the hard copy as well, just let us know
Are the results available online?
We now have the ability to e-mail your results, securely and confidentially. You will now get your results faster and safer; and will be able to print, save or forward to a Healthcare provider.  Give us your personal email address when you place your order and you will get your results in 24-48 hours. 
Are the results confidential?
Absolutely. We respect your privacy and maintain confidentiality. You are the only one who receives the results unless you specifically direct us otherwise, with a signed HIPAA release. Not even your insurance company will obtain results from DLS and/or associates.
Will I be able to understand the results?
Yes. All test results include the normal reference ranges, and abnormalities indicated. We recommend you seek a healthcare provider to discuss results out side normal ranges. A detailed explanation of tests offered can be viewed on this web site.  An excellent resource for understanding lab results may be found here
How reliable are the results?
We use the leading national laboratories, which are fully accredited, licensed Medical Reference Labs. These are the same labs your physician uses.
Will my Doctor receive a copy of the results?
We deal directly, confidentially with you and send the results to you only. We do recommend that you take a copy of the results with you when you visit your Doctor.  Or you may complete and return (submit, fax or mail) this HIPAA release if you do want a third party to receive the results as well.  
What if I receive an abnormal result?
Abnormalities should be considered an early warning, but do not necessarily mean you have an illness or disease. We strongly recommend you discuss the results with your Doctor for evaluation, further testing, and diagnosis.
Who can I contact if I have questions about the results?
Questions regarding abnormal results should be discussed with your Doctor. You may call or write DLS with any general questions regarding your results.
Is this covered by my insurance?
DLS does not file insurance claims. Some insurance plans have a "wellness" or "prevention" benefit and you should contact your carrier for that information. We can provide you with the CPT codes so you may file for reimbursement.
Does Medicare cover this?
Medicare only reimburses the laboratory that performs the analysis. Medicare patients must have a Doctor's order by a Physician with a Medicare number, and the diagnostic code accepted by Medicare.
What is a Patient Service Center?
Certified laboratories have Patient Service Centers throughout the United States where patients have their blood drawn. These are staffed by licensed Phlebotoists and the same facilities referred to by Doctors. 
Is there a location near me?
DLS uses only nationwide CLIA-certified Medical Reference Laboratories with Patient Service Centers close to where you live or work for the blood draw. Special arrangements can be made for an area without a facility. 
What is the testing procedure?
You may order by phone, fax or online. We then refer you to the laboratory with the Patient Service Center most convenient to home or office, where the blood is drawn by a certified phlebotimist. The results are received by our office generally within 24-48 hours and e-mailed confidentially to you. For more information on the testing procedure, click here.
May I order online?
You may complete a secure online order form which is in encrypted code. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode. For more detail, click here
May I cancel my order?
After an order has been processed, you may cancel prior to the blood draw with a refund equal to the price of the test less $25 cancellation fee if cancelled within six (6) months from date of order.  There is no cancellation refund after six months.
New Contact Info
New telephone extension numbers may be found on the Contact page (Click here)
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Tests Offered and
Test Prices
Click here to see tests with prices and descriptions. In addition to the serum tests, we offer many tests through specialty labs and have added a page for each, listing the tests offered through them.

Some of those labs tests overlap, some use different methods of analysis (urine vs saliva), and some are unique. However, we wanted you to have access to making the choice. 

More test prices can be found on the order page (scroll down below the login section) listed alphabetically following the most popular tests.  If you do not see the test in which you are interested, please call and let us check availability.

1-800-908-0000
Attention:  Healthcare Providers
Do you have patients with:
1.  no health insurance
2.  high deductible
3.  prefer confidentiality?

Call today to find out how you can refer patients to DirectLabs.com or sign up here!



IMPORTANT! 
You must first order through DIRECT LABS and receive the necessary requisition prior to visiting a Patient Service Center (PSC). The PSC will not draw your blood without the DLS paperwork and/or you could get billed the much-higher "Patient Price" without it. 
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