I feel healthy, so why should I get tested?
A serious medical condition such as heart disease, prostate cancer or diabetes can exist without noticeable symptoms for up to two years. Early detection is your best defense. A simple blood test can increase your chances of identifying potential medical conditions and establish a baseline of your normal ranges from which future tests can be monitored.
Is this covered by insurance?
DirectLabs® does not file insurance claims. We can provide you with CPT codes so that you may file for reimbursement yourself. DirectLabs® cannot guarantee that your claim will be reimbursed. Contact your insurance provider for your benefits and reimbursement options.
Will Medicare reimburse me?
Direct Access Testing is not reimbursable by Medicare.
Do I need to see my healthcare provider to get tested?
Direct access testing allows greater participation in one’s own healthcare. Your healthcare provider can refer you to DirectLabs®, but it’s not a requirement. However, you will be asked to provide the specific name of the test you wish to order. DirectLabs® is not allowed to make any test recommendations. You can feel secure that DirectLabs® uses the same labs as healthcare providers and hospitals, which are CLIA-certified and regulated by appropriate governmental agencies.
What is the testing procedure?
First, you order your test online, through chat or by telephone. You then print your requisition form from your secure MyDLS® account which you must bring with you when you go to the patient service center for your blood draw. The lab will not draw your blood without the requisition*. There, your blood is drawn by a certified phlebotomist. The results are received by our office generally within 24-48 hours for most tests and uploaded to your secure online account.
Please note: DirectLabs® does not accept Quest orders for customer under 16 years of age. We have a limited test menu available for 16-17 year olds.
*When you go to the lab to have your blood drawn, only take our requisition and your photo ID with you. If you bring a requisition to the lab OTHER than the one provided by DirectLabs®, you will receive a bill from the lab for which you will be responsible, even if our requisition is meant to replace that one. Bring NO other requisition besides ours.
How do I place an order?
You can place an order online by clicking “Order Test” in the menu at the top of every page, or call (800) 908-0000. Then simply select the tests you want to order and proceed to check out.
Please note: Once an order has been processed changes cannot be made to that existing order. DirectLabs® accepts all major credit cards and Paypal as payment options. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode. DirectLabs® is fully PCI compliant.
What should I do if I can’t find the test I’m looking for?
If there is a test you are interested in but cannot find on the website, please email Contact@directlabs.net or call us at (800) 908-0000 and we will be happy to discuss the availability of the test. We also have operators available to chat online for your convenience.
I want to place more than one order. Why can't I change the name in my order?
If you wish to place an order for more than one person, a separate account will need to be created for each individual.
Due to Federal HIPAA laws, private medical information cannot be shared without written consent, not even with a spouse. To ensure compliance with these laws, our system is set up so once the account is set up in someone’s name and date of birth, those fields cannot be changed.
There is a doctor listed on my requisition form that is not my doctor. Why is this?
The doctor listed on your requisition is our ordering Medical Director for your state.
How long do I have before my test expires?
Your order with DirectLabs® never expires. However, if you have not used your requisition within six months, you will need to contact us when you are ready to go to the lab to reactivate your requisition form within the lab’s system.
Can I cancel my order?
Yes, the order can be cancelled if within six (6) months from the date the order was placed and prior to the collection of the specimen. The refund will be equal to the price of the test minus a $25 cancellation fee.
There are no refunds issued after six (6) months, however, a credit of the purchase amount can be applied to any future orders.
*Note: Sabre Science specialty kit refunds cannot be issued until the unused kit is returned and received by DirectLabs®. If after six (6) months, there is no refund nor credit.
Should I fast before taking the test?
It depends on the test. If fasting is required for your test, 8-12 hours is suggested on the requisition form. Exact fasting requirements will be noted in the description of each test. Simply click “Read More” in the test menu. It is recommended that you avoid food and liquids for a minimum of 10 hours when testing for glucose, cholesterol, and triglycerides. However, make sure you drink plenty of water so that you are well-hydrated for optimal results.
What is a PSC/patient service center?
Patient Service Centers are certified laboratories where patients have blood drawn. These centers are staffed by licensed phlebotomists, and are the same facilities referred to by healthcare providers.
Is there a location near me?
Services not available in NJ, NY and RI. Regardless of where you live, our requisitions can NOT be used at lab locations in the states of NJ, NY and RI.
DirectLabs® uses only nationwide CLIA-certified medical reference laboratories with Patient Service Centers close to where you live or work. Special arrangements can be made for an area without a facility. To find a location nearest you use the lab locator page.
Do I need an appointment?
An appointment is usually not required at most Patient Service Centers. We encourage our customers to call the lab location they choose to confirm their hours of operation and that an appointment is not required. You can make an appointment online by clicking HERE.
My specialty lab test kit is to be mailed to me. When should I expect to receive this?
We mail all specialty lab kits within the United States at no charge to you via USPS Priority Mail. If you wish items expedited through avenues such as FedEx or USPS Postal mail, there will be a full shipping charge assessed to your credit card. Such service will need to be requested specifically. Please call 800-908-0000 or email Contact@directlabs.net for a pricing quote.
International shipping for kits is available for an additional shipping and handling fee.
I ordered a specialty lab test kit that requires a blood draw. Where should I go to have my blood drawn?
Home Test Kits requiring a blood draw will not be collected by Quest Diagnostics PSCs. It is your responsibility to locate a site for collection in your area. For help finding a participating lab click here.
My spouse, or parent/child, has lost their username and password. Can I call in and get that information for them?
Due to Federal HIPAA laws, all medical information is private and can only be given to the person the test is for. If the child is under 18, a parent or legal guardian can access their account. However, once someone is 18 years or older their account information and results are confidential and cannot be accessed by anyone without express written consent. These laws also apply to spouses.
Are my results confidential?
Yes, except when laws require reporting positive results to government agencies. We respect your privacy and maintain confidentiality. You are the only one who receives the results unless you specify otherwise with a signed HIPAA release. Not even your insurance company will obtain results from DirectLabs® and/or its associates without written consent from you.
Will I be able to understand the results?
All test results include the normal reference ranges with abnormalities indicated. We recommend you see your healthcare provider to discuss results outside normal ranges. For assistance in better understanding lab tests and results, please visit labtestsonline.org.
When will I receive the results?
Please view test descriptions for expected turnaround times for each test. Most results are available in as little as 24-48 hours after your blood is drawn. You will receive an email when your results have been uploaded to your secure online account. You can then login to view or print your results.
Our system is not set up to receive partial results. Results for an order are uploaded when all tests have been processed. If you need test results within 24-48 hours, create a separate order for the tests that take longer.
Will I get my results via email?
Due to HIPAA policies, results are not emailed. However, an email will be sent to you notifying you that your results have been uploaded to your secure online account.
Can I request a rush job on my results?
Unfortunately, no. Direct Access Testing does not allow for priority or STAT screening.
How reliable are the results?
We use leading national laboratories, which are fully accredited, licensed medical reference labs.
What if I receive an abnormal result?
Abnormalities should be considered an early warning, but do not necessarily mean you have an illness or disease. We strongly recommend you discuss the results with your healthcare provider for evaluation, further testing and diagnosis.
What if I have questions about the results?
Questions regarding abnormal results should be discussed with your healthcare provider. For customer service related questions, please call (800) 908-0000, ext. 324.
Will my healthcare provider receive a copy of my results?
We respect your privacy and maintain confidentiality. You are the only one who receives the results unless you specify otherwise in writing. We can send a copy of your results to your Healthcare Provider only with a signed HIPAA release form from you giving us the authorization to do so.