We mail all specialty lab kits, nationally*, at no charge to you via USPS Priority Mail. If you wish items over-nighted to you through avenues such as FedEx or USPS Postal mail, there will be a full shipping charge assessed to your credit card. Such service will need to be requested specifically.
*International orders for kits are charged the international shipping fee assigned by USPS, with a small handling fee.
If your specialty lab test requires a blood draw, you are responsible for locating a lab that will draw that sample for you. The lab collecting the sample may charge a fee for the blood draw.
My spouse, or parent/child, has lost their username and password. Can I call in and get that information for them?
Due to Federal HIPAA laws, all medical information is private and can only be given to the person the test is for. If the child is under 18, of course the parent or legal guardian can access their account. However, once someone is 18 years or older their account information and results are confidential and cannot be accessed by anyone without express written consent. These laws also apply to spouses.